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Contact Us

Email

greenyaicontact@gmail.com

Hours

Mon-Fri: 9am - 5pm
EST

Response Time

Within 24 hours
on business days

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Frequently Asked Questions

We aim to respond to all inquiries within 24 hours during business days (Monday-Friday, 9am-5pm EST). For complex issues, resolution may take longer, but we'll keep you updated on our progress.

When reporting issues with a specific translation, please include:
  • The translation ID (if saved)
  • Source and target languages
  • The specific error message you received (if any)
  • What you expected vs. what happened
  • Screenshots of the issue (if applicable)
This information helps us diagnose and resolve your issue more quickly.

For refund requests, select "Refund Request" from the subject dropdown above and provide:
  • The date of your purchase
  • The amount and credit package purchased
  • The reason for your refund request
  • Transaction ID (if available)
Please note that refunds are processed according to our Refund Policy.

For more answers, visit our complete FAQ page.